Voice Security for Telecom
Protect your subscribers from account takeover, SIM swap fraud, and call center social engineering with enterprise-grade biometric authentication.
Telecom Security Challenges
Mobile carriers face unprecedented fraud threats targeting subscriber accounts and identities.
$68M lost annually to SIM swap attacks in the US alone
Social engineering attacks bypass traditional verification
15% of mobile accounts targeted by fraud attempts yearly
Average 2-3 minutes for PIN/security question verification
Our Telecom Solutions
Comprehensive biometric authentication across all subscriber touchpoints.
- Real-time identity verification
- Blocks unauthorized transfers
- Fraud alerts to customers
- Regulatory compliance
- Passive voice authentication
- 3-second verification
- Eliminates security questions
- Reduces AHT by 45 seconds
- Face + Voice + Iris options
- Self-service app integration
- Fraud risk scoring
- Liveness detection
- New line verification
- Device upgrade authentication
- Dealer fraud prevention
- Customer consent capture
Integration Points
Seamless integration across your existing infrastructure.
IVR Integration
Passive voice authentication during customer calls with no user friction.
Mobile App SDK
Native iOS and Android SDKs for in-app biometric verification.
BSS/OSS Integration
REST APIs for provisioning, CRM, and billing system integration.
Retail POS Systems
Verify customer identity at retail stores and dealer locations.
Regulatory Compliance
Meet telecom industry regulations with built-in compliance features.
Federal Regulations
- FCC - Federal Communications Commission
- CPNI - Customer Proprietary Network Information
- TCPA - Telephone Consumer Protection Act
Industry Standards
- GSMA - Mobile industry standards compliance
- 3GPP - Telecommunications standards body
- NIST - Security framework alignment
Data Protection
- GDPR - Data protection for EU subscribers
- CCPA - California Consumer Privacy Act
- SOC 2 Type II Certified
Average Annual Fraud Savings
Reduced Handle Time
Typical ROI Payback
Major US Carrier Reduces SIM Swap Fraud by 96%
A top-5 US wireless carrier deployed VoiceIDVault trimodal biometrics across their call centers and retail locations, dramatically reducing fraud while improving customer experience.
- 96% reduction in SIM swap fraud within 6 months
- 45 second average reduction in call handle time
- 92% customer satisfaction with biometric authentication
- Full FCC and CPNI compliance achieved
Fraud Reduction
Within first 6 months of deployment
Ready to Protect Your Subscribers?
See how trimodal biometrics can reduce SIM swap fraud by 95% and improve customer experience.